Information for Tenants

Timescales

It usually takes a minimum of 14 working days before you will be able to move into your property. Although every effort will be made by all parties to accommodate your moving date, unfortunately, no guarantees can be made. We will notify you as to whether your application has been successful.

Once your application has been approved, a mutually convenient time and date will be agreed for the tenancy to commence. At this point it will be necessary for all prospective tenants and guarantor/s (where required) to attend the office to sign the tenancy agreements and other relevant documentation. Once the Tenancy Agreement has been signed you will receive a copy for your retention.

Advance Payment

Please note that an advanced payment of a month’s rent and the security deposit must be paid before the keys can be released.

Rent

You will also be asked to complete a standing order mandate for the monthly rental payments. This will be payable each month in advance and will be collected on a set date as stated in the tenancy agreement.

Restrictions

Please be aware that some Landlords impose certain restrictions in respect of the following:

  • Pets
  • Smokers
  • Housing Benefit
  • Students

Non-Managed Lets

Where Property Factor is not responsible for the management of the tenancy, you will be given the Landlord’s contact details in case you need to report any maintenance problems.  The Landlord will be responsible for registering the tenants deposit with a government approved scheme.

Utilities

Property Factor will notify the gas, electricity and water suppliers of meter readings at the commencement of the tenancy. We will also notify the local authority for council tax purposes. Please note that we strongly recommend that you also inform the suppliers to ensure that your details have been received and processed.